Frequently Asked Questions (FAQ)
Questions? Find your answers here!
How long does shipping take?
Delivery typically takes 2-5 business days within Germany. For international orders, delivery times may vary.
Is there free shipping?
Yes! We offer free shipping within Germany for orders over €60.
Which shipping providers do you use?
We ship with DHL to ensure fast and secure delivery.
What materials do you use for your hijabs & scarves?
Our collections include chiffon, satin, viscose, cotton, jersey and many other high-quality materials.
Do you offer non-slip hijabs?
Yes! Our jersey and viscose hijabs are especially non-slip and offer optimal hold.
What payment methods do you accept?
We accept PayPal, credit cards, Klarna (invoice & installment payments), Apple Pay & Google Pay.
Can I return or exchange my order?
Yes, you can return unworn and unwashed items within 14 days of receipt. For more information, please see our Return Policy.
How can I contact you?
You can contact us at any time via email at shop@charmiq.de or using our contact form.